Appointment

Cancellation Policy

We reserve the time slot and the personnel specially for you. You will be charged a 50% late cancellation fee if:

  • you cancel or change your appointment less than 24 hours before your scheduled time;
  • you do not show up for your appointment, or
  • you are late for your appointment by more than 15 minutes and we are unable to be see you without affecting someone else’s appointment.

To change or reschedule your appointment, you can notify using the following contact information:

☎️ +61 2 93492613

📫 [email protected]

Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals (“patients” or “you”) who seek healthcare services and interact with our website, mobile applications, and other clinical and online services (collectively, the “Services”).

  1. Collection of Personal Information

            1.1. Types of Information

We may collect the following types of personal information from our patients:

  • Contact information (e.g., name, address, email address, phone number)
  • Medical and health information (e.g., medical history, treatment records, diagnostic results)
  • Health insurance details (if applicable)
  • Billing and payment information
  • Any other information necessary for the provision of the Services

            1.2. Consent

By providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

            1.3. Collection Methods

We collect personal information through various methods, including:

  • Directly from patients during registration, consultations, and treatment sessions
  • From third parties, such as referring healthcare providers or health insurers (with your consent, where required)
  • Through our website and online portals when patients submit forms or communicate with us electronically
  1. Use of Personal Information

We use the collected personal information for the following purposes:

  • Providing healthcare services and managing patient appointments
  • Assessing and diagnosing patient conditions
  • Developing and implementing treatment plans
  • Communicating with patients regarding their treatment and progress
  • Billing and processing insurance claims
  • Complying with legal obligations, including record-keeping and reporting
  • Conducting quality assurance and improvement activities
  1. Disclosure of Personal Information

We may disclose your personal information to the following parties, as necessary:

  • Our healthcare professionals involved in your care
  • Other healthcare providers involved in your treatment (with your consent)
  • Third-party service providers assisting us in delivering our services (e.g., billing and payment processing)
  • Health insurers for claims processing (if applicable)
  • Government authorities or regulatory bodies as required by law or to protect our legal rights
  1. Information Security

We implement reasonable security measures to protect the personal information we collect and store. However, we cannot guarantee the absolute security of your information during transmission or storage. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  1. Access and Correction

Patients have the right to access and correct their personal information held by us. If you would like to review, update, or request the deletion of your personal information, please contact our privacy officer using the aforementioned contact details.

  1. Changes to This Policy

We may update this Privacy Policy from time to time without notice. We encourage you to review this page periodically for any changes.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the form below or email us at [email protected].

Scroll to Top